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Title
Text copied to clipboard!Medical Administrative Assistant
Description
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We are looking for a dedicated and detail-oriented Medical Administrative Assistant to join our healthcare team. In this role, you will play a crucial part in ensuring the smooth operation of our medical facility by managing administrative tasks, coordinating patient care, and supporting healthcare professionals. Your responsibilities will include scheduling appointments, maintaining patient records, handling billing and insurance claims, and providing excellent customer service to patients and their families. The ideal candidate will have strong organizational skills, a compassionate demeanor, and the ability to multitask in a fast-paced environment. As a Medical Administrative Assistant, you will be the first point of contact for patients, making your role essential in creating a positive experience for those seeking medical care. You will work closely with doctors, nurses, and other healthcare staff to ensure that all administrative processes run efficiently. This position requires a high level of professionalism, discretion, and a commitment to maintaining patient confidentiality. If you are passionate about healthcare and have a knack for organization and communication, we encourage you to apply for this rewarding role.
Responsibilities
Text copied to clipboard!- Schedule and confirm patient appointments.
- Maintain and update patient medical records.
- Handle billing, coding, and insurance claims processing.
- Greet patients and assist with check-in and check-out procedures.
- Answer phone calls and respond to patient inquiries.
- Coordinate communication between patients and healthcare providers.
- Order and manage office supplies and equipment.
- Ensure compliance with healthcare regulations and confidentiality standards.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional certification is a plus.
- Proven experience in a medical administrative role or similar position.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in medical software and office tools (e.g., MS Office).
- Knowledge of medical terminology and healthcare procedures.
- Ability to maintain confidentiality and handle sensitive information.
- Customer service-oriented with a compassionate attitude.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with medical administrative tasks?
- How do you handle confidential patient information?
- What strategies do you use to manage a busy schedule?
- Have you worked with medical billing and coding before?
- How do you ensure excellent customer service in a healthcare setting?
- What medical software or tools are you proficient in?
- Can you provide an example of how you resolved a challenging situation with a patient?
- How do you stay updated on healthcare regulations and compliance standards?
