Text copied to clipboard!
Title
Text copied to clipboard!Medical Administrative Assistant
Description
Text copied to clipboard!
We are looking for a dedicated and detail-oriented Medical Administrative Assistant to join our healthcare team. The ideal candidate will be responsible for managing the front desk, scheduling appointments, maintaining patient records, and ensuring the smooth operation of the medical office. You will be the first point of contact for patients, providing them with a welcoming and professional experience. Your role will also involve coordinating with medical staff, handling billing and insurance claims, and maintaining confidentiality of patient information. The successful candidate will have excellent organizational skills, a strong understanding of medical terminology, and the ability to multitask in a fast-paced environment. You will be expected to use various software applications to manage patient information and communicate effectively with both patients and healthcare providers. A compassionate and patient-focused approach is essential, as you will be dealing with individuals who may be experiencing stress or discomfort. Your ability to remain calm and efficient under pressure will contribute significantly to the overall patient experience. This role requires a high level of discretion, as you will be handling sensitive information. If you are a proactive individual with a passion for healthcare and a knack for administrative tasks, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Greet and assist patients as they arrive at the office.
- Schedule and confirm patient appointments.
- Maintain and update patient records and files.
- Handle billing and insurance claims.
- Coordinate with medical staff to ensure smooth office operations.
- Answer phone calls and respond to patient inquiries.
- Prepare and manage correspondence, reports, and documents.
- Ensure the confidentiality of patient information.
- Order and maintain office supplies.
- Assist with medical procedures and examinations as needed.
- Manage patient flow and ensure timely appointments.
- Verify patient insurance coverage and benefits.
- Collect and process patient payments.
- Assist in the preparation of patient charts.
- Coordinate referrals to specialists and other healthcare providers.
- Maintain a clean and organized reception area.
- Provide excellent customer service to patients and their families.
- Assist with the onboarding of new staff members.
- Ensure compliance with healthcare regulations and standards.
- Participate in staff meetings and training sessions.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional certification in medical administration is a plus.
- Proven experience as a Medical Administrative Assistant or similar role.
- Familiarity with medical office procedures and terminology.
- Proficient in Microsoft Office Suite and medical software applications.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Attention to detail and problem-solving skills.
- Ability to handle sensitive information with discretion.
- Customer service-oriented with a compassionate attitude.
- Ability to work in a fast-paced environment.
- Knowledge of billing and insurance procedures.
- Basic understanding of medical coding and transcription.
- Ability to work independently and as part of a team.
- Strong time management skills.
- Ability to remain calm and professional under pressure.
- Willingness to learn and adapt to new technologies and procedures.
- Excellent phone etiquette.
- Ability to prioritize tasks and manage workload effectively.
- Strong written and verbal communication skills.
- Commitment to maintaining patient confidentiality.
Potential interview questions
Text copied to clipboard!- Can you describe your experience working in a medical office?
- How do you handle confidential patient information?
- What software applications are you proficient in?
- How do you manage multiple tasks in a fast-paced environment?
- Can you provide an example of a time you dealt with a difficult patient?
- How do you ensure accuracy in your work?
- What steps do you take to stay organized?
- How do you handle billing and insurance claims?
- Can you describe your experience with medical terminology?
- How do you prioritize your tasks during a busy day?
- What is your approach to providing excellent customer service?
- How do you handle stress and pressure in the workplace?
- Can you describe a time you worked as part of a team?
- What do you do to stay updated with healthcare regulations?
- How do you ensure effective communication with patients and staff?
- Can you describe your experience with scheduling and managing appointments?
- How do you handle a situation where a patient is unhappy with their service?
- What motivates you to work in the healthcare field?
- How do you ensure compliance with healthcare standards?
- Can you describe a time you had to learn a new procedure or technology quickly?
